Refund & Returns Policy

At Cottage Kitchen And Cloth, we want you to be confident in your purchase. This policy outlines how returns, refunds, and exchanges are handled in accordance with our standards.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery, we typically cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it.
• It must be unworn, unused, and unwashed.
• It must be in its original packaging with all tags intact.
• You must provide the receipt or proof of purchase (Order #).

3. Return Shipping Costs

Please note the following regarding shipping costs for returns:

• Customer Responsibility: For standard returns (e.g., change of mind, size issues), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
• Defective/Wrong Items: If you receive a defective, damaged, or incorrect item, Cottage Kitchen And Cloth will cover the cost of the return shipping.

4. Restocking Fees

We do not charge a restocking fee for returned items that meet our eligibility criteria.

5. How to Initiate a Return

To start a return, you must contact us first. Items sent back to us without first requesting a return will not be accepted.

1. Contact Us: Email us at info@cottagekitchencloth.com with your Order Number and reason for return.
2. Receive Instructions: We will review your request and provide you with the return authorization and shipping instructions.
3. Ship the Item: Mail your return to the address below:

Cottage Kitchen And Cloth Returns
103 Sanders Ct APT A
Columbia, MO 65202

6. Refunds Process

Once we receive and inspect your return, we will notify you via email if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund to your account.

7. Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

Email: info@cottagekitchencloth.com
Address: 103 Sanders Ct APT A, Columbia, MO 65202
Phone: +1 573-299-1338